PayWayHelp Center
PayWay Wallet Help Center

How can we help you today?

Step-by-step guides for everything you can do in the PayWay Wallet app, on Android and iPhone.

Get started

01
Get the PayWay Wallet appWhat the wallet does and how to install it on Android or iPhone.
02
Create your walletSign up with your phone number in about two minutes.
03
Verify your identityUnlock payments, transfers, cards and higher limits with a quick ID check.
04
Log in, PIN and Face IDLog in with your password, unlock the app with your PIN, fingerprint or face.
05
Forgot your password or PINReset your password yourself with a code and a quick face scan.

Add money

06
Ways to top upAll the ways to add money to your PayWay Wallet.
07
Top up with Mobile MoneyAdd money from MTN Mobile Money or Airtel Money, including from a number on another network.
08
Top up at a retailerPay cash at any PayWay retailer near you, or transfer from your bank.

Pay and send

09
Pay bills, airtime and dataElectricity, water, TV, internet, taxes, school fees, airtime and bundles.
10
Send moneyTo another PayWay wallet, to MTN or Airtel Mobile Money, or to a bank account.
11
Receive money with My QRShow your QR code so others can send you money without typing your number.
12
Cash out at a retailerGet a secret code in the app and collect cash at any PayWay retailer.

Cards and eSIM

13
Pay with your bank cardAdd your Visa or Mastercard, verify it once, then pay with it in the app.
14
PayWay Virtual CardA US dollar card for online shopping, subscriptions and app stores, issued in minutes.
15
Travel eSIMMobile data in more than 140 countries without buying a local SIM.

Your account

16
History and receiptsFind any transaction, see its details and share or print the receipt.
17
Account and securityYour profile, photo, email, limits, password, PIN and notifications.
18
Delete your accountClose your PayWay Wallet and what happens to your data.
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Frequently asked questionsQuick answers to the questions we hear most.

Still need help? Talk to us.

WhatsApp

+256 709 002 002

Customer care (free)

0800 20 30 20

Email

customercare@payway.ug