PayWayHelp Center
Help Center / Your account

Account and security

Your profile, photo, email, limits, password, PIN and notifications.

Your profile

Open Account and scroll down to Personal Details to see your name, phone, email, date of birth, document and address. Your name and document come from your verification and cannot be changed in the app. You can add or change your email (we send a 6-digit code to confirm it) and your address.

Account screen
Account screen
Account menu
Account menu
Personal details
Personal details

To set a profile photo, tap Change photo and choose Take photo or Choose from gallery.To set a profile photo, tap Change photo and choose Take photo or Choose from library.

Limits

Account > LIMITS shows how much you can send, pay and keep in your wallet. Limits grow with your verification level.

Password and PIN

Open Account > Security and choose Change Password or Change PIN. On Android the app asks for your PIN first.

Security settings
Security settings
PayWay staff will never ask for your password, PIN, Mobile Money PIN or card details. Do not share them with anyone.

Notifications

We send notifications for payments, transfers, card purchases and the result of your ID check. If you do not get them, allow notifications for PayWay Wallet in your phone settings.

Related

Still need help? Talk to us.

WhatsApp

+256 709 002 002

Customer care (free)

0800 20 30 20

Email

customercare@payway.ug