Wallet FAQ

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We do not give any commission at the moment

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We do not give any commission at the moment

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You can find step-by-step instruction of how to pass verification procedure by clicking here


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To recover your password you can tap “Forgot Password” at the main screen of the Wallet


Afterwards you will be able to select your previous account or another phone number


Enter required phone number and tap “Confirm”


SMS code will be sent to your phone. After receiving it enter code in required field and tap “Confirm”. After this you will be able to change your password

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To change your password go to “Account” in the bottom right corner of the screen


Select Security section and tap “Change password”


Here you will need to fill up required fields and tap “Update Password” in the bottom of the screen


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To change your PIN go to “Account” in the bottom right corner of the screen


Select Security section and tap “Change Pin”


Here you will need to fill up required fields and tap “Update Pin” in the bottom of the screen


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Generate report - Wallet Account Statement - Wallet

Downloads of statements for older version android phones without PDF - pdf viewer can be installed from Play Market

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Generate report - Wallet Account Statement - column WOID

Downloads of statements for older version android phones without PDF - pdf viewer can be installed from Play Market

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In some cases (as for retailers)

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90 days

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Until used

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Depends on setting on the phone (dnd state) and Mobile service provider. As a rule within 1 minute

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Any time from mobile wallet app (my account - Wallet account statement)

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Depends on setting on the phone (dnd state) and Mobile service provider. Need to contact Customer Care (support will provide the information)

If your phone number is under Uganda Mobile Operator and you did not get the confirmation code SMS, kindly check DND (DO NOT DISTURB) status by dialing *196*5#. In order to remove the DND please dial *196*4#.

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The local format also supported