PayWayHelp Center
Help Center / Cards and eSIM

Pay with your bank card

Add your Visa or Mastercard, verify it once, then pay with it in the app.

Add a card

  1. On the home screen tap Payment Options (or ADD/EDIT in Account). You see My Cards. Tap Add New Card.On the home screen tap Payment Options (or ADD / EDIT in Account). You see My Cards. Tap Add New Card.
    On the home screen tap Payment Options (or ADD/EDIT in Account). You see My Cards. Tap Add New Card.
    On the home screen tap Payment Options (or ADD/EDIT in Account). You see My Cards. Tap Add New Card.
  2. Enter the card number, expiry date and CVC. Check the name on the card and tap SAVE CARD.Enter the card number, expiry date, CVC and the name on the card, or tap Scan Card to fill it with the camera. Tap ADD CARD.
    Enter the card number, expiry date and CVC. Check the name on the card and tap SAVE CARD.
    Enter the card number, expiry date and CVC. Check the name on the card and tap SAVE CARD.
  3. To check the card is yours, we charge a small random amount. Find it in your bank SMS or banking app, enter the exact amount and tap VERIFY CARD. You get the amount back: on Android you can choose to add it to your wallet right away or return it to the card.
Bank cards need a full wallet. If you see a verification request, finish the ID check with a selfie first.

Pay with the card

When you pay a bill or buy airtime, tap CHOOSE PAYMENT METHOD and pick your card under DEBIT/CREDIT CARD. Your bank may then ask you to confirm the payment with a code or in your banking app (3-D Secure). This protects you if someone else gets your card details.When you pay a bill or buy airtime, pick your card under PAY BY. Your bank may then ask you to confirm the payment with a code or in your banking app (3-D Secure). This protects you if someone else gets your card details.

Payment methods: wallet balance or a bank card
Payment methods: wallet balance or a bank card
If a card payment fails, you can simply try again: each attempt runs a new bank check.

Manage your cards

In Payment Options > My Cards you can rename a card, choose a default card or delete a card you no longer use.

Related

Still need help? Talk to us.

WhatsApp

+256 709 002 002

Customer care (free)

0800 20 30 20

Email

customercare@payway.ug