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Log in, PIN and Face ID

Log in with your password, unlock the app with your PIN, fingerprint or face.

Log in

  1. Enter your wallet number (your phone number) and your password, then tap LOGIN.
    Enter your wallet number (your phone number) and your password, then tap LOGIN.
    Enter your wallet number (your phone number) and your password, then tap LOGIN.
  2. Next time, the app asks only for your 5-digit PIN.
    Next time, the app asks only for your 5-digit PIN.
    Next time, the app asks only for your 5-digit PIN.

Use your fingerprint or face

When the app offers Setup Biometric Authentication, tap YES. You can also turn on Enable Biometric Authentication later in the app settings (the gear icon). Then you can open the app and confirm payments with your fingerprint instead of the PIN.If Face ID is set up on your iPhone, PayWay uses it automatically: you open the app and confirm payments with your face instead of the PIN. To turn it off or on, tap the gear icon on the home screen, choose Settings and use Enable Biometric Authentication.

Fingerprint or Face ID setting
Fingerprint or Face ID setting

Logging in on a new phone

When you log in on a phone we have not seen before, the app asks for a quick face scan to make sure it is really you. Tap Continue and follow the instructions. This protects your money if someone learns your password.

Wrong PIN

After a few wrong PINs the app asks you to log in again with your phone number and password. If you also forgot the password, see Forgot your password.

Related

Still need help? Talk to us.

WhatsApp

+256 709 002 002

Customer care (free)

0800 20 30 20

Email

customercare@payway.ug